Shotgun: Live Music Experience 12+

Great User Interface and Organizer Customer Service

By far the best ticketing platform I’ve used as an organizer. Interface makes it super easy to navigate and customer service is always ready to help. Mark my words, gonna be the #1 ticketing platform in the next couple years

Terrible

While it seems fun, there is no customer service interaction at all unless it’s AI and I didn’t get my refund because of that even though they wouldn’t let me in and I had an extremely terrible experience had to spend a bunch of money on an Uber alone while all my friends stayed because I wasn’t let in. The reason for this was because I was supposed to be disrespectful. My phone didn’t have Wi-Fi and therefore I couldn’t get tickets and so I got frustrated with my phone by the way not at the staff and they said I was being disrespectful and wouldn’t let me in, but let all of my friends in who I had paid for their tickets. I spent a lot of money and couldn’t get a refund and wasn’t actually disrespectful to the staff and had no issue with them until they told me that they weren’t gonna deal with me anymore. And there is literally zero contact information for them for customer service. I had a terrible experience and I had not even a little bit of fun there I was left on the side of the road crying trying to call an Uber, even though I didn’t have cell phone connection trying to get home because all of my other friends were inside. so they did leave me on the side of the road at two in the morning without a way to get home it was very sensitive and disrespectful and I didn’t feel safe and this might seem like a comment that is bias and maybe it is but for good reason so.

Developer Response ,

Hi, We're very sorry for the inconvenience you've experienced. Don't hesitate to contact our customer service here (https://support.shotgun.live/hc/en-us/requests/new) to find a solution together! 🫶 Kind regards, The Shotgun team

Finally a ticketing app done by the community, for the community

Best ticketing app ever!
Amazing user experience, intuitive, supportive towards all the best parties and collectives both in Brooklyn and the US. Customer service always on point. Feels like being part of a family, from a user, artist and promoter standpoint.
100% Recommended!